You have chosen your Canon copier with care and you have made sure that everything is set up just the way that you need it. But what happens if and when you need a copy machine repair?
If you have been disappointed with the copier repair services of Canon, either direct from the manufacturer or from a local dealer in your area, there are some tips that you need to keep in mind before you contact another service provider and in order to make sure that you get the most reliable service for your Canon copier.
Before you hire a technician, ask them about their expertise in Canon copier lease in Orange County. You do not want to waste your time with a copier repair technician that does not know the details of your equipment. The best service providers will simply employ experienced, skilled technicians who have been factory-trained by the manufactures, and that includes Canon.
Having very highly trained technicians on the team can help to make sure that your service provider can fix your copier issue correctly and they can do it the first time, with no need for any return visits. Also, it is best if you find out if the provider will help assign a service technician to your account. A dedicated repair technician will get to know the individual quirks of your copier, helping to make sure that repairs are done correctly.
Now some people may think that line time is of the essence is just a cliche, but in fact it is a legal term. Basically, it means that a time frame specified in a contract must be met. So what does that mean for the productivity of the business and the copiers that you depend on daily. Your service provider should be willing and able to commit, in writing, to a response time for your repair service needs.
Reputable copier leasing in Orange County can respond to most service calls within 2 to 4 hours. That can help to make sure that you can get a repair technician on-site as fast as possible, so you do not lose a lot of valuable time and money because of a broken copier or printer.
When you evaluate a service vendor, check into how they classify a response. Some dealers get around their promised response time by calling you back, and they define it as a response. However, that call does not help you solve your copier or printer problem. The response time should be based on when a qualified technician arrives on site from the time of your call.
It is also best to check out how easy it is to reach them. Does the repair company offers a single point of contact? Can you talk to a person live and get a fast and reliable answer? Or do you always have to leave a message and wait for a callback? Also, can you request service online and can you get a confirmed technician appointment quickly if you prefer it?
To ensure quality service, find out about the availability of the parts that you may need. A repair technician that does not have the parts available to fix your copier on the spot does not help your business productivity. Worse is that you have to wait for days for the part to arrive and you need to schedule a return visit in order to complete your copier repair.
A copier lease in Orange County usually has to deal with traffic delays and other problems beyond their control. But keeping you informed about any issues is not just a common courtesy, it can also help you plan your time and you can prepare for when the technician does arrive.